Refund policy

Return Policy

At MyDripKit365, we are committed to providing excellent customer service and a reliable shopping experience for sports fans worldwide.

If for any reason you are not fully satisfied with your purchase, eligible items may be returned within 30 days from the delivery date.

To qualify for a return, products must meet the following conditions:

• Items must be unused and unworn
• All original tags and labels must remain attached
• Products must be returned in their original packaging

Once the returned item has been received and inspected, we may offer:

• A replacement or exchange
• Store credit
• A refund to the original payment method

Please note that returns submitted without original packaging, tags, or labels may be subject to a partial deduction from the final refund amount.

For exchanges, customers are generally responsible for return shipping costs unless the incorrect product was shipped or the issue was caused by our team.

Customized & Personalized Products

Customized or personalized items are generally considered final sale and may not be eligible for return or refund.

Personalized products include:

• Apparel with custom names or numbers
• Customized text or graphics
• Personalized design requests
• Special printed products
• Custom-made orders

However, returns or replacements may be approved if:

• The product arrives damaged or defective
• The wrong customization was produced
• A manufacturing or production error occurred on our side

Approved exchanges for personalized products may require an additional customization fee. Refunds may exclude original customization charges.

How to Return a Product

Before returning an item, please ensure:

• All original tags remain attached
• Original packaging is included
• The item is safely packed for shipping

Please include the following information inside the return package:

• Your order number
• Whether you are requesting a refund or exchange
• The reason for the return

Returns sent without prior customer support approval may experience processing delays.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within:

• 5 working days for domestic orders
• 10 working days for international orders

Please provide:

• Clear photos of the issue
• Your order number
• Packaging photos if applicable

Our support team will review your request and arrange an appropriate solution as quickly as possible.

International Return Information

Customers returning products internationally should clearly mark the return package as:

“Returned Goods”

This may help reduce customs delays or additional import charges during the return process.

Customers are responsible for customs fees caused by incorrect return declarations.

Company Information

Company Name: HONG KONG WISDOMHUB GLOBAL TRADING CO., LIMITED

Company Address:
WORKSHOP251 ON 3RD FLOOR,
JOIN-IN HANG SING CENTRE,
NOS. 2-16 KWAI FUNG CRESCENT,
KWAI CHUNG, HONG KONG

Contact Us

For assistance regarding returns, refunds, or exchanges, please contact:

MyDripKit365 Support Team
Email: service@wisdomhubhk.com

Thank you for shopping with MyDripKit365.